Technical support is by support ticket, for customers with a Premium licence. That includes bugs such as an account detected as inactive while it is still in use.
- Log in to the client area and choose Open Ticket.
- Tell us the control panel, the plugin version, the account username and domain, and what Details shows for it (a screenshot is ideal).
- In the meantime, click Keep on the account so nothing happens to it while we look.
Ticket support isn't available for the free edition; free users can use this knowledgebase. For questions before buying, use the contact form.
