What if the plugin can't reach the licence server? Print

  • 0

A short outage never interrupts a Premium server:

  • The plugin stays Premium for 48 hours after its last successful licence check.
  • After 24 hours without a reply, the server administrator receives one email saying the licence server can't be reached and to contact us.
  • After 48 hours it runs as the free edition (nothing suspended or removed, lifecycle paused) until the next successful check, which restores Premium straight away.

Usually the cause is a firewall blocking outbound HTTPS to iam4hosts.com. Allow it and press Check now.


Was this answer helpful?

« Back

Powered by WHMCompleteSolution